Expert Troubleshooting

Deploys fail. Apps crash. Databases run out of connections. Every platform has problems. The difference is how quickly you can diagnose and fix them. Gigalixir gives you real logs, not sanitized summaries. Health checks tell you exactly why a deploy didn't roll out. Our troubleshooting docs cover the errors we see most often with actual solutions, not generic advice. And when you're stuck, our support team responds with technical answers, not ticket deflection.

Real Application Logs: Run gigalixir logs to stream stdout and stderr from your containers. See crash reports, Ecto query errors, and application output in real time. No log aggregator configuration required.

Health Check Visibility: When deploys stall, it's usually because health checks fail. We check TCP port 4000 before routing traffic. If your app opens the port before it's ready, or crashes during startup, you'll see it in the logs with clear indicators of what went wrong.

Documented Common Errors: OOMKilled? Too many connections? 504 gateway timeout? Our troubleshooting docs explain what each error means and how to fix it. Real solutions from real support tickets, not AI-generated guesses.

Engineers Who Use Elixir: Our support team knows Ecto, Phoenix, and the BEAM. When you email help@gigalixir.com, you get answers from people who have debugged the same problems you're facing. No scripted responses. No escalation runaround.